Return Policy & Shipping Info

30 Day Return Policy

Got Questions? Reach Out to Us!

All US based customers have 30 days to return their item(s) for a refund, and 90 days to return your device for an exchange or replacement of the defective device(s). All returns require the order number and serial number of your purchase. Please be advised shipping materials are not provided for returns.

A shipping charge of $6 will not be refunded for returns on non-defective items. Prepaid shipping labels may only be issued within the 30 day return period. If the return is outside of the 30 day window shipping may not be supplied. If a shipping label is provided to return a non-defective item, a $10 shipping charge will be withheld. We DO NOT provide refunds, returns, or exchanges for products shipped internationally. Visit our warranty page to see a complete list of coverage for returns. 

Items damaged during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box. If your item is missing from the shipment provided or if delivery status shows "delivered" but the item has not arrived, you must contact support within 48 hours to file a claim.

Extended warranties may be purchased at only at the checkout for your order and will extend the return period of your device for exchanges only. 

To request an RMA, please contact our support team via email at support@jemjem.com.