JemJem Help Center - FAQ

In order to maintain a competitive pricing industry, we do not operate as a traditional retailer. Our facility consists of a office and warehouse. Our only source to view our products is through our website. Unfortunately local orders cannot be picked up or physically returned to our location.

For more information fill free to contact us at (949)-398-2620 Monday-Friday 9:00AM to 3:00PM PST

All iPhones, iPads and smartphones all come with free standard shipping. Our shipping options are provided through USPS or UPS. 

All Macbook's or multiple orders (except the QTY of 2 iPhones) are shipped through UPS ground.

For more information please contact us.

Unfortunately at this time all orders out side the USA will not be processed and cancelled. 

For more information please contact us.

Once your item is purchased it can take up to 24-48 hours to be processed and packaged. All orders are completed during regular business hours Monday-Friday 9am to 3pm. Emails will be received with tracking information once your order ships. Any shipping request made during holidays will be updated during the next available business day. 

For more information please contact us.

We accept Paypal, MasterCard, Visa, American Express and Discover and Amazon Pay. 

Affirm is a third party source available for monthly payment options (some restrictions apply).

 "Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders."

Any payments paid through Affirm are handled directly through them. Please contact their Customer Care at help@affirm.com

For more information please contact us.